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Implementation Specialist

With decades of experience in the substance abuse and mental health rehab industry, the team at Infinity Behavioral Heath Services, Inc. (INFINITY), is committed to easing the insurance claim process and to maximizing insurance benefits so its clients can provide the highest levels of clinical care for every patient. In addition to a proven process for billing and claims follow-up, INFINITY offers utilization management and business consulting services to help clients improve day-to-day operations, increase revenue and maintain regulatory compliance.

INFINITY is now seeking an Implementation Specialist to join our team. 

INFINITY offers competitive compensation, a comprehensive wellness benefits and perks package, and a great time off policy. Our health benefits include: medical (4 options), dental, vision, company-paid short term disability and voluntary - life insurance and long term disability plans. Financial wellness benefits include: 401(k) plan at completion of initial 90-days with employer match at completion of 1 year employment, as well as free financial wellness seminars. Our perks include: break rooms stocked with coffee and healthy snacks, monthly on-site massage, free gym memberships, team outings and other rewards for meeting company goals, a positive and FUN team-oriented and pet-friendly environment. We believe in developing our talent from within, as such, we offer a tuition reimbursement program and career advancement opportunities. 

INFINITY is dedicated to its employees’ success. For more information, check us out at


General Summary of Duties:

The Implementation Specialist will be responsible for obtaining all required documentation for each account by working with the assigned Client Services, submitting insurance registrations, registering accounts on online portals, creating spreadsheets, maintaining spreadsheet information up to date as well as maintaining all physical files organized and up to date,  making follow up calls to ensure any documentation submitted has been received and completed by the insurance and creating implementation packets for new accounts.

Primary Responsibilities:

  • Obtaining required documentation from the assigned Account Manager and making sure documentation is saved under the appropriate name in the internal server of the company.
  • Maintaining physical file organized and up to date.
  • Submitting/creating registration letters using Word to be provided to the insurance companies.
  • Registering accounts on a number of Online Insurance Portals.
  • Building any necessary spreadsheet for the department and maintaining all spreadsheets up to date.
  • Updating insurance companies of any changes in the account such as demographic changes, license updates, doctor changes etc.
  • Making follow up calls to insurance companies regarding any documentation submitted and confirming completion at the insurance company.
  • Effectively communicating with supervisor and all peers on status of information; via email and verbally.
  • Setting up weekly internal meetings for any new accounts.

Qualifications and Education Requirements:

  • Intermediate Excel and Word skills, at minimum. 
  • Industry experience in online payer portals
  • Attention to detail, excellent communication and listening skills.
  • Capability to make critical determinations using data set and parameters provided.
  • Works well under pressure.
  • H.S. Diploma or equivalent required. At least two years of experience working with Microsoft Word and Excel at an intermediate to advanced level. 
  • Associate’s degree preferred. 


INFINITY - EEO (Equal Opportunity Employer). eoe/m/f/d/v/so 

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